FAQ

What do I need to bring? This is up to you. You can bring bedding, treats, toys. We can NOT guarantee their return, or their condition upon return. Bring your pets food preportioned per meal, per day. If we need to portion your pets meals, a food prep fee is applied. If you do not bring food, we are happy to feed your pet at a rate of $3.00 per meal. 

Medications. Do you administer medications, including insulin injections? Yes, we do. A medication fee of $5.00 per day is applied. This is per day, not per medication. Please DO NOT put medications in your pets food bag. We need the medication in it's original container from the pharmacy, or veterinarian. We will need to know what the medication is, what the dosing instructions are, and what your pet is being treated for. 

What if I need to cancel my boarding? No problem. You can cancel anytime. Your deposit is not refundable. It will be left on your account as a credit for future services. UNLESS you cancel within 72 hours of your reservation. Then the cancellation fee of $42 dollars per pet is charged. Any remaining balance will remain on your account as a credit. 

My pet is new. Do I need to schedule an evaluation or temperament test? We require your pet attend daycare a minimum of 3 times prior to boarding before your pet is accepted into our boarding program. We know emergencies arise and there may be times when this is not possible. Please call the office and speak to our Front Office Specialist for individual arrangements. 

My dog is a rescue and is nervious around people or dogs. Can I still bring my him/her? Yes, we are very experienced with dogs who come from all sorts of rescue situations. Staff are highly qualified and skilled handling dogs of all backgrounds and personalities. Collectively we have over a century of experience. There isn't many scenarios we haven't come across. However, bringing your dog to the required daycare days prior to boarding helps eliminate any surprises. 

My dog is dog aggressive. Can he/she stay for boarding? Special arragement are made on a case by case basis. Please call the office and speak with a Front Office Specialist. 

I have a cat. Can my cat board overnight? Absolutely! We have space to board appx a dozen cats!

Do I need to schedule a temperament test of evalation prior to bringing my dog to daycare? No. We prefer evaluating your dog over several hours to get a full scope of your pets personality and temperament. Just schedule your first day when are ready. We will spend the day evaluating and monitoring your pets personality and temperament for our daycare program. 

My dog is only 10 weeks. Do I need to wait for the entire round of vaccines before beginning daycare? No. We follow the American Veterinairan Society of Animal Behavoirist (AVSB) guidelines for socializing young dogs in daycare. They advocate socializing dogs as early as 8 weeks as the window for imprinting social behavior in your dogs brain is open from 3 weeks to 15 weeks of age. At 15 weeks that part of the brain is closed. They feel the benefit outweighs the risk of illness. We require your pet have 2 sets of vaccines. The initial set, and one booster before coming to daycare. You must continue your series of vaccines. However, your pup can attend daycare and reap the benefits of early socializing while continuing their vaccines series. 

What will my dog do in daycare? Our daycare is structured so your pup is recieving enrichment for brain development and emotional well being. In additional your pup is mentally and physically challenged during daycare. We have toys for chewing, play structures for problem solving and muscle development, a pool for water play, and music playing designed to eliminate anxiety and stress. Your pup will be given plenty of opportunity for rest as well. Add training, or a daily walk for additional enrichment!

Do I need to schedule my dogs daycare in advance? No. We accept drop ins from 7am - 2pm(weekdays), 9am to 12pm(weekends). 

Do you offer discounts? We have many packags for you to take advantage of big savings! 

Does my dog need to be spayed or neutered? We accept dogs who are not spayed or neutered. If your dog is over the age of 6 months and not yet spayed or neutered you will be charged an additional fee. We evaluate each dog on a case by case basis. If behavior becomes an issue due to your dogs spay/neuter status we reserve the right to terminate daycare. 

Can I have my dog groomed while in daycare? Yes! We prioritize our daycare and boading dogs when scheduling bathing/grooming appointments. 

Can I add training to my dogs boarding, or daycare? YES! We have trainers on staff 7 days a week. We are always available to add enrichment, and support your training goals. 

My dog is leash reactive. Can you help me? Absolutely! We have lots of options for you. Talk with our Front Office Specialist. They can direct you to the best program for your pup. 

My dog does well in training class. But not out on walks, or in my home. Can you help me? Of course! This is a very common issue we have lots of ways to help you and your pup be successful no matter where you are. 

I bought a puppy to be service dog. Can you help? We certainly can! We have service dog trainers, and Canine Good Citizen Evaluators on staff. We are able to help meet your goals whatever they may be. We'll design a program tailor made for you. 

I don't have time to train my dog. Can you do it for me? You bet. We will do the work and teach YOU how to keep up the skills we taught your pup.